Shipping Policy

Shipping Coverage

Under this standard, delivery from hexclad is limited to eligible United States addresses. For eligible requests, standard shipping is free on all U.S. orders, with no minimum purchase requirement stated in this policy.

Tracking Information

To keep expectations transparent, tracking information is provided when the order ships so customers can follow delivery progress. In practical terms, transit windows are estimates and may change because of carrier, weather, address, or other external disruptions.

Expected Delivery Stages

For eligible requests, the standard processing period is 1–2 business days prior to shipment. For a straightforward customer experience, after dispatch, standard transit normally takes 4–6 business days.

Address Accuracy and Support

To keep expectations transparent, customers should review the complete shipping address before checkout and contact support promptly if a correction is needed. For customer assurance, an order may be cancelled before shipment, but after shipment any return is managed under the Refund Policy.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Phone: (260) 933-7878
Physical and return address: 309 S Heidelbach Ave, Evansville, Indiana 47713, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcltin.shop