Refund Policy

Returns and Exchanges

As a service commitment, customers may ask hexclad for an eligible no-reason return or exchange during the 30-day period following receipt. Under this standard, we ask customers to preserve the product, accessories, and available order information for the return review.

Return Shipping Responsibility

In practical terms, for an approved no-reason return or exchange, return shipping is paid by the merchant. As part of this policy, quality and fulfillment problems—including damaged, defective, incorrect, or missing items—are handled with merchant-paid return shipping.

Items Outside the Convenience-Return Program

As a service commitment, the no-reason return option does not cover customized products, clearance or Final Sale merchandise, gift cards, or opened intimate or hygiene-sensitive products. Consistent with these terms, these exclusions do not limit consumer rights for damaged, defective, incorrect, or missing goods.

Approval and Refund Timing

Consistent with these terms, a return must be authorized through customer service before it is shipped to the return location. For a straightforward customer experience, after approval and inspection, the refund is returned to the original payment method within 5–10 business days.

Before and After Shipment

For a straightforward customer experience, a cancellation may be requested before shipment; after shipment, the request is handled under this Refund Policy. For eligible requests, unless the store supplies a different authorized return location, the return address is 309 S Heidelbach Ave, Evansville, Indiana 47713, United States.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (260) 933-7878
Physical and return address: 309 S Heidelbach Ave, Evansville, Indiana 47713, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcltin.shop